Returns & Exchanges
We want to make your online shopping experience as easy and risk free as possible. Therefore, if for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt*, excluding items sold via a major sale program (eg 30% off sale).
If you change your mind on your purchase and decide to return your goods, you will be given the option of either a store credit or an exchange.
If you opt for a store credit, you will be given a credit to the same value once the item has been returned - your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any shipping costs incurred will not be refunded and the cost of returning the goods will be paid by you. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store-credit until the item has been received.
If you decide on an exchange you can only exchange your purchase for another item of the same or lower value than your original purchase. Please contact us via email - email@example.com - to arrange how this will be managed.
*Unfortunately we cannot accept returns for ‘made to order’ goods – such as original artworks and custom made prints. Made to order goods are stated as such at the time of purchase. We also do not accept returns for items sold via a 'sale' program.
Additional non-returnable items are Gift Cards and Downloadable Software products. No refunds or exchanges apply to these products.
If you receive your purchase and it has been damaged during transit, please contact Project FJ immediately via email - firstname.lastname@example.org. We will manage the issue accordingly and as quickly as possible.
Our goods come with the statutory guarantees imposed by the Australian Consumer Law.